Delivery policy
Ciaoflora can deliver flowers and gifts to virtually all provinces - cities in Vietnam and almost anywhere in the world, where fresh flowers are available. Naturally, our delivery service is subject to local conditions. Delivery is usually available within 4-6 hours for domestic service and up to 24-36 hours for oversea service, but occasionally may be longer, depending on time zones and local conditions.
To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered
SAME DAY DELIVERY
Most of our products can be delivered the same day within Vietnam. To assure same-day delivery, orders must be placed before 16:00, Monday - Saturday, or before 15:00 on Sunday.
Normal delivery times for florists are between 08h00 and 18h00 weekdays and 09h00 and 15h00 on Saturdays.
ON-TIME DELIVERY
We would be happy to honor requests for specific time deliveries namely AM, PM or by a specific time, such as by 4:00 PM., if the order is placed 24 hours in advance. Please make your request in the "special instructions" field in the shopping cart. We will make every effort to meet your special delivery requests; however, in some cases, delivery may not be possible by the requested time due to circumstances beyond our control.
Note: We are unable to accommodate specific times during the two day period prior to and including the major floral holidays: Valentine's Day, Women’s Day, Mothers’ Day, Teachers’ Day, New Year Day... Also, in general, we are not responsible for late deliveries caused by acts of God = (weather conditions, storms, hurricanes, earth quakes, etc...) and no refunds will be issued for these reasons. The delivery will occur on the next possible delivery date.
HOLIDAYS - HIGH SEASON
Delivery within Vietnam is not guaranteed on National Holiday like New Year, Tet (Lunar New Year) Holiday, Women’s day, Teachers’ Day… Before these major holidays, we recommend that you place your orders at least five days in advance.
To request a specific delivery time, please type it into the Special Instructions field during checkout. We will do our best to accommodate your preferences. If your delivery is urgent please call the TeleforaVietnam.com hotline on +84 903 905 68 for up-to-the-minute advice on delivery availability.
DELIVERY FOR FUNERAL ORDERS
Ciaoflora Việt Nam treats funeral orders with the highest of priority. Please help us make your experience flawless by supplying the following information in the address details or special instructions: Full name of the deceased - Name and address of the funeral home and name and phone number of a relative will be needed - Date and time of the funeral.
It is possible to select a preferred delivery time within the order process for items ordered from the 'Sympathy' & 'Funeral' product ranges. This option should be used only for orders requesting delivery to funerals or funeral parlours. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least two working days prior to the preferred delivery time.
In the case of delivery to funeral, the signature of Funeral Director authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
DELIVERY TO HOSPITALS
The florists in our network are experienced at making deliveries to hospitals. When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient.
Interflora Vietnam will send your gift bouquet in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU (Intensive/Critical Care) patients are not permitted to receive flowers. We suggest you check with the hospital first as many ICU units do not accept flowers or gifts
DELIVERY TO SCHOOL
For security reasons, many schools do not allow flower deliveries. If you place an order for delivery to a school, we can attempt the delivery however, we cannot guarantee the school will permit the florist to complete it.
RECIPIENT NOT HOME
Please ensure someone will be home on the day you request for delivery. If you have specific instructions for the delivery of your gift bouquet, please note them in the Special Instructions field during checkout. In all other cases, if the recipient is not at home when the neighborhood florist attempts a delivery, they will either:
1. Call the recipient to schedule an appropriate delivery time
2. Leave a note on the recipient's door asking them to contact the florist to schedule a delivery time
3. Leave the arrangement in a covered, secure area of the home (porch, garage, or other entrance)
4. Leave the gift bouquet with a neighbor, if neighbor accepting to receive and place a message on the recipient's door with this information.
5. We will do our best to accommodate your request