Delivery policy

Ciaoflora can deliver flowers and gifts to virtually all provinces - cities in Vietnam and almost anywhere in the world, where fresh flowers are available. Naturally, our delivery service is subject to local conditions. Delivery is usually available within 4-6 hours for domestic service and up to 24-36 hours for oversea service, but occasionally may be longer, depending on time zones and local conditions.

To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered

SAME DAY DELIVERY

Most of our products can be delivered the same day within Vietnam. To assure same-day delivery, orders must be placed before 16:00, Monday - Saturday, or before 15:00 on Sunday.

Normal delivery times for florists are between 08h00 and 18h00 weekdays and 09h00 and 15h00 on Saturdays.

ON-TIME DELIVERY

We would be happy to honor requests for specific time deliveries namely AM, PM or by a specific time, such as by 4:00 PM., if the order is placed 24 hours in advance. Please make your request in the "special instructions" field in the shopping cart. We will make every effort to meet your special delivery requests; however, in some cases, delivery may not be possible by the requested time due to circumstances beyond our control.

Note: We are unable to accommodate specific times during the two day period prior to and including the major floral holidays: Valentine's Day, Women’s Day, Mothers’ Day, Teachers’ Day, New Year Day... Also, in general, we are not responsible for late deliveries caused by acts of God = (weather conditions, storms, hurricanes, earth quakes, etc...) and no refunds will be issued for these reasons. The delivery will occur on the next possible delivery date.

HOLIDAYS - HIGH SEASON

Delivery within Vietnam is not guaranteed on National Holiday like New Year, Tet (Lunar New Year) Holiday, Women’s day, Teachers’ Day… Before these major holidays, we recommend that you place your orders at least five days in advance.

To request a specific delivery time, please type it into the Special Instructions field during checkout. We will do our best to accommodate your preferences. If your delivery is urgent please call the TeleforaVietnam.com hotline on +84 903 905 68 for up-to-the-minute advice on delivery availability.

DELIVERY FOR FUNERAL ORDERS

Ciaoflora Việt Nam treats funeral orders with the highest of priority. Please help us make your experience flawless by supplying the following information in the address details or special instructions: Full name of the deceased - Name and address of the funeral home and name and phone number of a relative will be needed - Date and time of the funeral.

It is possible to select a preferred delivery time within the order process for items ordered from the 'Sympathy' & 'Funeral' product ranges. This option should be used only for orders requesting delivery to funerals or funeral parlours. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least two working days prior to the preferred delivery time.

In the case of delivery to funeral, the signature of Funeral Director authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.

DELIVERY TO HOSPITALS

The florists in our network are experienced at making deliveries to hospitals. When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient.

Interflora Vietnam will send your gift bouquet in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU (Intensive/Critical Care) patients are not permitted to receive flowers. We suggest you check with the hospital first as many ICU units do not accept flowers or gifts

DELIVERY TO SCHOOL

For security reasons, many schools do not allow flower deliveries. If you place an order for delivery to a school, we can attempt the delivery however, we cannot guarantee the school will permit the florist to complete it.

RECIPIENT NOT HOME

Please ensure someone will be home on the day you request for delivery. If you have specific instructions for the delivery of your gift bouquet, please note them in the Special Instructions field during checkout. In all other cases, if the recipient is not at home when the neighborhood florist attempts a delivery, they will either:

1. Call the recipient to schedule an appropriate delivery time

2. Leave a note on the recipient's door asking them to contact the florist to schedule a delivery time

3. Leave the arrangement in a covered, secure area of the home (porch, garage, or other entrance)

4. Leave the gift bouquet with a neighbor, if neighbor accepting to receive and place a message on the recipient's door with this information.

5. We will do our best to accommodate your request

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Information

(08) 38.112.666

VN: 0903.0905.68

Mỹ: (510) 417 4568

Úc: (02) 8006 0568

Best Sellers

testimonial

Chúc mừng Ciaoflora Việt Nam với phiên bản mới. Đẹp và hoành tráng quá. Sẽ tiếp tục ủng hộ các bạn. Thân mến.

(Bích Luyên - SIKA)

Me toi rat hai long voi lang hoa ma Ciaofora da thiet ke va chuyen phat. Nhung nguoi song xa dat nuoc nhu chung toi that lay lam cam kich truoc nhung ho tro tu phia quy dich vu. Chung toi se loan bao ve dich vu cua quy cong ty den cong dong Viet nam o hai ngoai. Chuc thanh cong.

(Jeff Hoang)

Cám ơn Cialfora Việt Nam. Thật sự mình không nghĩ là dịch vụ bên đó "siêu tốc" đến như vậy và hoa lại rất đẹp nữa. Sẽ tiếp tục ủng hộ Ciaoflora dài dài.

(Hoài Anh)

I would like to thank Ciaoflora for the great service that was provided for my order. I must admit that I was a bit apprehensive when originally ordering, being in Australia and not being able to make and verbal confirmation of the order. However after receiving your e-mails, and that the recipient of the flowers was most pleased with the flowers, I am extremely happy with the service and will continue to utilize the services of Ciaoflora in the future.

(Lamine)

I wish you all the best for the future, and as I said, we will definitely make use of you again. Kind regards, Mourrads.

(Mourrads)

Thank you for a most wonderful service. Your service really did a fine job inspite of me changing my order twice. Sanet was most pleased with the gift. Thanks once again. I will definately use Ciaoflora anytime.

(Nicole - From Texas)

Men chao Ciaoflora. Toi da su dung dich vu cua cac ban 1 vai lan va phai noi rang toi rat an tuong voi dich vu dien hoa ra nuoc ngoai cua cac ban. rat nhanh va chuyen nghiep. Toi se tiep tuc ung ho va loan tin den ban be ve dich vu nay.

(Hong Long Went - Germany)

Thật sự bất ngờ khi được biết rằng dịch vụ điện hoa quốc tế này có khả năng chuyển hoa đến tận vùng xa xôi của Québec. Tôi sẽ tiếp tục ủng hộ các bạn và chúc các bạn thành công.

(Loan - Webdev)